Refund Policy
At Qodebench Technologies Pvt. Ltd., we want you to be satisfied with your subscription. Our refund policy is designed to be fair and transparent.
7-Day Money-Back Guarantee
Users can request a full refund within 7 days of subscription purchase if they are unsatisfied with the platform for any reason. To be eligible:
- The refund request must be made within 7 days of the original payment date
- No questions asked - we respect your decision
- Refunds are processed to the original payment method within 5-7 business days
Course/Challenge Access Limitation
No refund will be issued if you have accessed more than 20% of the paid courses or challenges. This includes:
- Completing challenges beyond the beginner tier
- Taking mock interviews
- Using AI feedback or hints beyond the free tier limits
- Accessing premium learning modules
This policy ensures fairness while preventing abuse of our content.
How to Request a Refund
To request a refund, please:
- Contact our support team at team@qodebench.com
- Include your account email, order ID, and reason for refund (optional)
- Allow 2-3 business days for refund approval
- Receive your refund within 5-7 business days after approval
Cancellation Policy
You can cancel your Qodebench subscription at any time. Here's how cancellations work:
How to Cancel
- Go to your Dashboard → Settings → Subscription
- Click on "Cancel Subscription"
- Confirm your cancellation
- You will retain access until the end of your current billing period
What Happens After Cancellation?
- Immediate Effect: No future charges will be made
- Access Retention: You keep full access until your subscription end date
- After Expiry: Your account reverts to the free tier with limited access
- Data Preservation: All your progress, submissions, and data are retained
- Reactivation: You can reactivate your subscription anytime
Beta Trial Cancellation
The 21-day Beta Trial (₹199) can be cancelled at any time. If cancelled within 7 days and usage is under 20%, a full refund will be issued. After 7 days, no refund is available, but you retain access until the 21-day period ends.
Premium Plan Cancellation
For 3-month (₹1,999) and 6-month (₹4,999) plans:
- Cancel anytime without penalty
- Retain access until the subscription period ends
- No pro-rated refunds after the 7-day window
Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Subscription purchase was made more than 7 days ago
- More than 20% of paid content has been accessed
- Account has been suspended or terminated due to Terms of Service violations
- Change of mind after the 7-day refund window
- Technical issues caused by user's device or internet connection
Payment Failures and Billing Issues
If a payment fails or there is a billing error:
- We will notify you via email
- You will have 48 hours to update payment information
- After 48 hours, your subscription will be automatically cancelled
- No refund is issued for partial subscription periods
Contact Us
If you have any questions about refunds or cancellations, please contact us:
Email: team@qodebench.com
Company: Qodebench Technologies Pvt. Ltd.